This Privacy Policy explains how thedockyardcompany.com (the “Site” or “we”) collects, uses, and discloses your personal information when you visit or make a purchase from the Site.
When you visit our Site, we collect certain information about your device, how you interact with the Site, and the information needed to process your purchases. We may also collect additional information if you contact us for support.
When you visit our Site, we collect certain information about your device, how you interact with the Site, and the information needed to process your purchases. We may also collect additional information if you contact us for support.
Examples: Web browser version, IP address, time zone, cookie data, pages or products viewed, search terms, and interactions with the Site.
Purpose: To ensure the Site displays correctly, to analyse usage, and to optimise our website performance.
Source: Collected automatically using cookies, log files, tags, pixels, and analytics tools.
Disclosure: Shared with our analytics and advertising partners (e.g. Google Analytics).
Examples: Name, email address, order details, and any additional information you provide.
Purpose: To provide customer service and respond to enquiries.
Source: Collected directly from you.
Disclosure: Shared with our customer service tools and hosting providers where necessary to resolve your query.
We share your information with trusted third parties who help us operate our business and deliver our services.
For example:
We use WooCommerce to power our online store. You can learn more about how WooCommerce handles your information here: https://woocommerce.com/privacy-policy/
We may also share information when required to comply with legal obligations, respond to lawful requests, or protect our rights.
We use your information to show you relevant advertising and marketing communications we believe may interest you.
Examples include:
Google Analytics – helps us understand how customers use our Site. Learn more at Google Privacy Policy or opt out here: Google Analytics Opt-Out.
We may share non-sensitive information (such as device data and browsing behaviour) with advertising partners via cookies or pixels.
To manage targeted advertising:
Digital Advertising Alliance opt-out portal: http://optout.aboutads.info/
We use your information to:
Provide products and services
Process payments and manage orders
Arrange delivery
Communicate with you
Detect and prevent fraud
Keep you informed about new products, services, and offers (where you have consented)
If you are based in the European Economic Area (EEA) or the UK, we process your information under one or more of the following lawful bases:
Your consent
The performance of a contract between you and us
Compliance with legal obligations
Protection of vital interests
Public interest
Our legitimate interests, provided these do not override your rights and freedoms
We retain your Personal Information for as long as necessary to provide our services and fulfil our obligations, unless you request that we delete it. For more information on your rights, see the Your Rights section below.
We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.
WooCommerce and associated payment gateways may use limited automated tools to help prevent fraudulent transactions, such as:
Temporary blocking of IP addresses linked to failed payments
Temporary blocking of cards associated with suspicious activity
You have the right to:
Access the Personal Information we hold about you
Request correction, updates, or deletion of your data
Request a copy (data portability)
Object to processing or withdraw consent
To exercise these rights, please contact us using the details below.
Your information may be processed in the UK and stored or transferred outside of Europe. We take steps to ensure that your data receives an adequate level of protection, following GDPR requirements.
Cookies are small text files used to improve your browsing experience. They allow us to:
Keep your shopping basket updated
Remember your preferences
Analyse how our website is used
Provide relevant advertising
You can manage or disable cookies in your browser settings. Please note that disabling cookies may affect website functionality.
For more information, visit www.allaboutcookies.org.
We may update this Privacy Policy from time to time to reflect changes to our practices, services, or legal requirements. The most recent version will always be posted on this page.
For questions, concerns, or complaints about our privacy practices, please contact us at:
The Dockyard Company
Email: info@thedockyardcompany.com
Address: Mockbeggar Farm , Town Road, Rochester, Kent, ME3 8EU
If you are not satisfied with our response, you have the right to contact the Information Commissioner’s Office (ICO) at https://ico.org.uk/make-a-complaint/.
