We offer a 14-day return policy, meaning you have 14 days from the date you receive your item to request a return.
To be eligible for a return, items must be in the same condition as when you received them, fully sealed and in sellable condition. We are not responsible for returns lost in transit, so we recommend using a tracked service and retaining proof of postage.
To start a return, please contact us at info@thedockyardcompany.com. If your return is accepted, we will provide instructions on how and where to send your package. Items returned without prior approval will not be accepted. Return postage is paid by you unless the item is faulty or incorrectly supplied.
For any questions about returns, you can also contact us at info@thedockyardcompany.com.
Certain items cannot be returned:
Opened items – only fully sealed products are eligible for return.
Custom or made-to-order items.
Sale items, mystery boxes, or gift cards.
The quickest way to get a replacement is to return the original item and, once the return is approved, place a separate order for the new item.
Once we receive and inspect your returned item, we will notify you whether your refund has been approved. If approved, the refund will be issued to your original payment method. Please note it may take some time for your bank or credit card provider to process the refund.
